Privacy Policy

Date of Last Revision: March, 2022 

Your privacy is important to Us. This online Privacy Policy (Privacy Policy) is intended to inform you that EMIRIUM operated by “EMIRIUM L.L.C.” registered under registration number 117489743, having its address at 651 North Broad Street Suite 205 #2154 Middletown, DE 19709 United States and “EMIRIUM LABS FZE LLC Reg number: 3826” a limited liability company incorporated under the laws of the United Arab Emirates in Ajman Media City Freezone (EMIRIUM, We, Our or Us) may collect information from users of Our Website, you visit Our Website or purchase any of Our Products through the Website and/or any other domain used by Us including but not limited to .ae, .me, etc. (Website), and/or accessing any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto such as Amazon, Namshi, Noon, Instagram, Facebook and/or through any affiliate (collectively, the “Site”), and how We collect, use, share and protect such information. By using the Website, you agree to the terms of this Privacy Policy. We may change this Privacy Policy from time to time. Your continued use of EMIRIUM after changes are posted constitutes your agreement to the changes. If you do not agree to the terms of this Privacy Policy, please discontinue your use of the Website. 

EMIRIUM is an online platform selling a unique cosmetic product, crafted by a unique formula to help customers look their best including the cream for daily use (the Cream, and together with the remaining products, the Products). 

This privacy policy (Privacy Policy) describes how EMIRIUM collects and uses the personal data of Our Website visitors, Our Products buyers, and interested individuals in Our Products. As part of its commitment to privacy, EMIRIUM respects all rules and provisions stated in the new General Data Protection Rules (GDPR). 

This Privacy Policy should be read in conjunction with EMIRIUM’s Terms of Use (Terms) found here All defined terms used in this Privacy Policy shall have the same meaning ascribed to them in the Terms, unless expressly otherwise provided for. 

We reserve the right to revise this Privacy Policy at any time. If We change the Privacy Policy, We’ll provide notice by posting the new Privacy Policy here and changing the date on the top. 

Type of Personal Data We Collect. 

When you visit the Website or Purchase any of Our Products, We may collect personal information from or about you. In particular, We collect information you provide when you: (a) fill in any forms, (b) register to use the Website, (c) open an account or purchase any of Our Products, (d) speak with a member of our customer support team (either on the phone or through the Website) or (e) contact Us for any other reason. We may collect your personal information that you have left with Us by visiting Our Website, or purchasing Our Products or any other medium linked to Us (Personal Data). The Personal Data may include, including but not limited to, the following: (a) Your first name, middle name and Your family name, (b) Your email address, (c) Your mobile number, (d) Your current and former address, (e) Information regarding your geo-location, and Facebook permissions when you use our apps, (f) Your date of birth, nationality, city of residence and other registration information. 

What Do We Do With Your Information?  

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. 

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. 

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates. 

Text marketing (if applicable): With your permission, we may send text messages about our store, new products, and other updates. Updates include Checkout Reminders. Webhooks will be used to trigger the Checkout Reminders messaging system. 

Cookies and Similar Technologies. 

Like most online services and Websites, We may use Cookies and other technologies, such as web beacons, pixels, web storage, and unique advertising identifiers, to collect information about your activity, browser, and device. 

A browser cookie is a small piece of data that is stored on your device to help Websites remember things about you. Other technologies, including web storage and identifiers associated with your device, may be used for similar purposes. In this Privacy Policy, We use Cookies (Cookies) to refer to all of these technologies. 

We may also use these Cookies to collect information when you interact with the Website, We offer through Our partners, such as advertising and commerce features. Most web browsers are set to accept Cookies by default. You can choose to remove or reject browser Cookies through the settings on your browser or device. Keep in mind, though, that removing or rejecting Cookies could affect the availability and functionality of Our Website. 

Like most providers of online services, EMIRIUM uses Cookies for a number of reasons, such as protecting your data, helping Us see which features are most popular, counting visitors to a page, improving Our users’ experience, keeping Our Website secure, and generally providing you with a better, more intuitive, and satisfying experience. The Cookies We use generally fall into one of the following categories: (i) preferences: We use these Cookies to remember your settings and preferences (For example: language); (ii) security: We use these Cookies to help identify and prevent security risks (For example: to store your session information to prevent others from changing your password without your username and password); (iii) performance: We use these cookies to collect information about how you interact with Our Website and to help Us improve them (For example: to determine if you have interacted with a certain page); (iv) analytics: We use these cookies to help Us improve Our Website (For example: to learn more about which features are the most popular with Our users and which ones might need some tweaks); and, (v) advertising: We use these cookies to deliver advertisements, to make them more relevant and meaningful to consumers, and to track the efficiency of Our advertising campaigns, both on Our Website and on other Websites. 

Use of Personal Data. 

We use the information when we need to do so to fulfill a contractual obligation as described in Our Terms, Privacy Policy and Our Return Policy, or where We or someone We work with, needs to use your Personal Data for a reason related to their business (for example, to provide you with a service). The GDPR calls these reasons “legitimate interests”. These “legitimate interests” include: 

(a) processing applications and transactions, 
(b) verifying your identity (such as when you access your account information), 
(c) preventing fraud and enhancing the security of your account or Our Website, 
(d) responding to your requests and communicating with you, 
(e) managing your preferences, 
(f) performing analytics concerning your use of Our Website, including your responses to Our emails and the pages and advertisements you view, 
(g) providing you tailored content and marketing messages, 
(h) operating, evaluating and improving Our business (including developing new products and services; improving existing products and services; performing data analytics; and performing accounting, auditing and other internal functions), 
(i) to send you information about Our Products, or promotional marketing communication, 
(j) to administer your account, or to service your account, or to contact you when necessary, 
(k) complying with and enforcing applicable legal requirements, relevant industry standards, contractual obligations and Our policies and 
(l) for any other purposes that We may specifically disclose at the time you provide or We collect your information. 

We only process your Personal Data for these “legitimate interests” after considering the potential risks to your privacy, by providing clear transparency into Our privacy practices, offering you control over your personal information where appropriate, limiting the information We keep, limiting what We do with your information, who We send your information to, how long We keep your information, or the technical measures We use to protect your information. 
We may also use data that We collect on an aggregate or anonymous basis (such that it does not identify any individual customers) for various business purposes, where permissible under applicable laws and regulations. 

If you no longer wish to receive any communications from EMIRIUM, you can opt out by following the instructions contained in the e-mails you receive or by contacting Us at 

Sharing of Your Information. 

We will not rent or sell your information to third parties outside EMIRIUM without your consent, except as noted in this Privacy Policy. 

We believe you should be able to access and control your personal information no matter where you live. You may have the right to request access to, correct, amend, delete, port to another service provider, restrict, or object to certain uses of your personal information (for example, direct marketing). We will not charge you more or provide you with a different level of service if you exercise any of these rights. 

Please note that if you send Us a request relating to your Personal Data, We have to make sure that it is you before We can respond. In order to do so, We may ask to see documentation verifying your identity, which We will discard after verification. 

If you would like to designate an authorized agent to exercise your rights for you, please email Us from the email address we have on file for you. If you email Us from a different email address, we cannot determine if the request is coming from you and will not be able to accommodate your request. In your email, please include the name and email address of your authorized agent. 

If you are not happy with Our response to a request, you can contact Us to resolve the issue. You also have the right to contact your local data protection or privacy authority at any time. 

Parties with whom We may share your information: 
With Our corporate entities including any holding company, group company and subsidiary (Group Company): We may share information with entities within EMIRIUM family companies. 

With third parties: We may share your information with the following third parties: 
(i) with service providers and partners. We may share information about you with service providers who perform services on Our behalf and business partners that provide services and functionality; 
(ii) with third parties for legal reasons. We may share information about you if We reasonably believe that disclosing the information is needed to: 
(1) comply with any valid legal process, governmental request, or applicable law, rule, or regulation; 
(2) investigate, remedy, or enforce potential violations of the terms of use; 
(3) protect the rights, property, and safety of Us, Our users, or others; 
(4) detect and resolve any fraud or security concerns, 
(iii) with Third Parties including but not limited to: 
(1) advertising, direct marketing, and lead generation: HubSpot CRM and Google AdSense, 
(2) Communicate and chat with users: Intercom, 
(3) Invoice and Billing: Stripe, 
(4) Social media sharing and Advertising: Facebook Advertising and Instagram Advertising, 
(5) Web and Mobile Analytics: Google Analytics. 

With third parties as part of a merger or acquisition. If EMIRIUM gets involved in a merger, asset sale, financing, liquidation or bankruptcy, or acquisition of all or some portion of our business to another company, We may share your information with that company before and after the transaction closes. 

Responding to legal requests and preventing harm: 
We may access, preserve and share your information in response to a legal request if We have a good faith belief that the law requires Us to do so. This may include responding to legal requests from jurisdictions outside of the United States of America where We have a good faith belief that the response is required by law in that jurisdiction, affects users in that jurisdiction, and is consistent with internationally recognized standards. We may also access, preserve and share information when We have a good faith belief it is necessary to: detect, prevent and address fraud and other illegal activity; to protect ourselves, you and others, including as part of investigations; and to prevent death or imminent bodily harm. Information We receive about you may be accessed, processed and retained for an extended period of time when it is the subject of a legal request or obligation, governmental investigation, or investigations concerning possible violations of Our Terms or policies, or otherwise to prevent harm. 

Storage and Processing. 

Your information collected through the Website may be stored and processed in any country in which EMIRIUM and any Group Company maintain facilities. 

We will retain your information in accordance with Our internal records retention and management policies and procedures, including as necessary to provide you with the Products or administer your EMIRIUM account, or as long as necessary to comply with our legal obligations, resolve disputes, reserve Our legal rights, and enforce Our agreements. 

We aim to collect only what We need, keep it up-to-date and remove it when We no longer need it. 

We take reasonable steps to ensure that the personal information We process is limited to what We require in connection with the purposes set out in this Privacy Policy; it is accurate and, where necessary, kept up to date; and it is erased or rectified without delay if it is inaccurate. From time to time, We may ask you to confirm the accuracy of your personal information. 

EMIRIUM, its Group Company, or service providers may transfer information that We collect about you, including personal information across borders and from your country or jurisdiction to other countries or jurisdictions around the world. 

We use commercially reasonable safeguards to help keep the information collected through the Website secure and take reasonable steps (such as requesting a unique password to verify your identity before granting you access to your account). However, EMIRIUM cannot ensure the security of any information you transmit to EMIRIUM or guarantee that information on the Website may not be accessed, disclosed, altered, or destroyed. 

We will retain copies in a form that permits identification for as long as We deem necessary in connection with the purposes set out in this Privacy Policy, unless applicable law requires a longer retention period. In particular, We will retain personal information for as long as it is needed to establish, exercise or defend any legal rights. 

Please do your part to help Us. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to emails between you and EMIRIUM, at all times. 

Children Privacy. 

EMIRIUM does not knowingly collect or solicit any information from anyone under the age of 18 or knowingly allow such persons to register on the Website. The Website and its content are not directed at children under the age of 18. 

Confidentiality and Security of Personal Data. 

Our teams work tirelessly to protect your information, and to ensure the security and integrity of Our Website. We also have independent auditors assess the security of Our data storage and systems that process financial information. However, we all know that no method of transmission over the Internet, and method of electronic storage, can be 100% secure. This means We cannot guarantee the absolute security of your personal information. 

Except as otherwise provided in this Privacy Policy, We will keep your Personal Data private and will not share it with third parties, unless such disclosure is necessary to: 
comply with a court order or other legal process; or 
protect Our rights or property. 
Should you wish to retrieve your Personal Data, please get in touch by emailing Us 

Other Websites and Services. 

We are not responsible for the practices employed by any Websites or services linked to or from Our Website, including the information or content contained within them. Please remember that when you use a link to go from Our Website to another website or service, Our Privacy Policy does not apply to those third-party Websites or services. Your browsing and interaction on any third-party Website or service, including those that have a link on Our Website, are subject to that third party's own rules and policies. In addition, you agree that We are not responsible and do not have control over any third-parties that you authorize to access your EMIRIUM account. If you are using a third-party Website or service and you allow them to access your EMIRIUM account, you do so at your own risk. 

Limitation to Our Privacy Policy. 

Our Website might contain links to other Websites. We are not responsible for the privacy practices or the content of such Websites. Please understand that any information that is disclosed in these areas becomes subject to the privacy policies and practices of those sites. We have no control over its use and you should exercise caution when deciding to disclose your Personal Data. 

How to Contact Us. 

If you have any questions about this Privacy Policy or the Products, you may contact Us through the following email address or the following contact number: 
EMIRIUM LABS FZE L.L.C (UAE) +971585981961